Remote Third-Party Collections Specialist

LCS Financial Services Corporation; Montana City (MT); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based pay

Weekday schedule Mon–Fri 7:00 AM–6:00/

Health & retirement benefits

Paid holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a growth-oriented team. This role focuses on negotiating resolutions, arranging payment plans, and ensuring compliant, professional customer interactions from a remote home office.

Ideal candidates have at least 2 years in third-party collections, strong negotiation and communication skills, and familiarity with debt collection regulations.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection experience

Negotiation skills

Verbal communication

Regulatory knowledge

Bilingual English/Spanish

Goal-oriented

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a growth-oriented team. This role focuses on negotiating resolutions, arranging payment plans, and ensuring compliant, professional customer interactions from a remote home office.

Ideal candidates have at least 2 years in third-party collections, strong negotiation and communication skills, and familiarity with debt collection regulations.