Remote Third-Party Collections Specialist (Commission)

LCS Financial Services Corporation; Phoenix (AZ); A distancia; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Commission

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Life Insurance & Disability

Descripción de la vacante

LCS Financial Services Corporation is seeking an experienced remote Collections Specialist to join a nationwide team from your home office. You will manage inbound/outbound calls, negotiate settlements, and protect regulatory compliance while delivering results in a performance-driven environment.

Ideal candidates have at least 2 years in third-party debt collection, strong negotiation skills, and a proven ability to operate independently in a remote setting.

Formación

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conocimientos

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Independent work

Professionalism

Reliability

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking an experienced remote Collections Specialist to join a nationwide team from your home office. You will manage inbound/outbound calls, negotiate settlements, and protect regulatory compliance while delivering results in a performance-driven environment.

Ideal candidates have at least 2 years in third-party debt collection, strong negotiation skills, and a proven ability to operate independently in a remote setting.