Remote Third-Party Collections Specialist

LCS Financial Services Corporation; California City (CA); À distance; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

100% Remote

Commission

Mon-Fri Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Résumé du poste

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team from home. You will manage inbound/outbound calls, negotiate settlements, and apply skip-tracing techniques to recover delinquent accounts while maintaining regulatory compliance.

This role rewards performance with commission and requires staying productive during scheduled hours, with a supportive team and comprehensive benefits.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Persuasion

Conflict resolution

Active listening

Verbal communication

Time management

Independence

Professionalism

Accountability

Formation

High school diploma or equivalent

Outils

Skip-tracing tools

Collection management systems

Description du poste

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team from home. You will manage inbound/outbound calls, negotiate settlements, and apply skip-tracing techniques to recover delinquent accounts while maintaining regulatory compliance.

This role rewards performance with commission and requires staying productive during scheduled hours, with a supportive team and comprehensive benefits.