Remote Third-Party Collections Pro — Commission Eligible

LCS Financial Services Corporation; Helena (MT); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

100% Remote

Commissions

Mon-Fri Schedule

Insurance (Medical/Dental/Vision)

Life & Disability Insurance

401k Retirement Plan

Paid Holidays

DTO — Discretionary Time Off

Team-oriented environment

Job summary

LCS Financial Services Corporation is seeking an experienced Collections Specialist to manage outbound and inbound calls, negotiate settlements, and maintain compliant, professional conversations from a remote home office.

You’ll use skip-tracing tools, manage accounts to maximize recovery, and document activity accurately while meeting regulatory requirements. This 100% remote role offers commissions, a Monday–Friday schedule, and comprehensive benefits.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions in challenging conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Maintain communication with management and teammates while working remotely.

Skills

Negotiation

Verbal communication

Independent work

Organizational skills

Professionalism

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Collections Specialist to manage outbound and inbound calls, negotiate settlements, and maintain compliant, professional conversations from a remote home office.

You’ll use skip-tracing tools, manage accounts to maximize recovery, and document activity accurately while meeting regulatory requirements. This 100% remote role offers commissions, a Monday–Friday schedule, and comprehensive benefits.