Remote Third-Party Collections Expert

LCS Financial Services Corporation; Kentucky; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Performance-based pay

Mon-Fri schedule

Medical, dental & vision insurance

401k retirement plan

Paid holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team and help achieve recovery goals while maintaining professional and regulatory standards.

Bring at least 2 years of third-party debt collection experience, excellent communication skills, and the ability to work in a high-volume, remote environment. Bilingual English/Spanish is a plus as you negotiate payment arrangements and settlements with borrowers from diverse backgrounds.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Knowledge of debt collection laws and regulations.
• Ability to maintain a professional, distraction-free remote workspace.

Responsibilities

• Manage inbound and outbound calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrower finances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize recovery opportunities.
• Aim to meet individual and department performance goals.
• Maintain accurate account documentation.
• Provide professional interactions while navigating difficult conversations.
• Ensure compliance with federal, state, local laws and company policies.

Skills

Debt collection

Negotiation

Communication

Remote work

Bilingual English/Spanish

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team and help achieve recovery goals while maintaining professional and regulatory standards.

Bring at least 2 years of third-party debt collection experience, excellent communication skills, and the ability to work in a high-volume, remote environment. Bilingual English/Spanish is a plus as you negotiate payment arrangements and settlements with borrowers from diverse backgrounds.