Remote Therapy Intake & Scheduling Coordinator

Revo Health; Minnesota; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car rental discounts

Insurance savings programs

Job summary

Revo Health is seeking a Therapy Intake & Referral Specialist to coordinate patient onboarding, referrals, registrations, and scheduling with a focus on exceptional service. This remote-eligible, hybrid role supports timely access to care and collaboration among patients, providers, and internal teams.

The position requires Minnesota residency, full-time hours Monday-Friday between 7:00am-7:00pm. You will work with a team to ensure accurate demographics, insurance data, and effective

Qualifications

• High school diploma, GED, or equivalent required.
• Minimum of one year of customer service experience required; healthcare customer service experience preferred.
• Previous healthcare experience in patient registration, intake, referral coordination, appointment scheduling, or medical office operations preferred.
• Experience working in a call center or high-volume patient contact environment preferred.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Strong written and verbal communication skills with the ability to communicate professionally and accurately with patients, providers, and staff.
• Experience with electronic medical records (EMR) and/or practice management systems preferred.

Responsibilities

• Serve as the first point of contact for patients, providing exceptional customer service through inbound and outbound calls, text messaging, and other patient communication channels.
• Coordinate and manage patient intake, registration, referral processing, and scheduling activities within the practice management system.
• Accurately create and maintain patient accounts, ensuring demographic, insurance, and referral information is complete and up to date.
• Schedule new and existing patient appointments efficiently while adhering to established scheduling guidelines and procedures.
• Communicate relevant appointment and care information to patients, including scheduling details, check-in requirements, directions, referral requirements, and financial responsibilities.
• Verify, document, and maintain patient insurance information and apply knowledge of payer requirements, health plan networks, and authorization processes as applicable.

Skills

Customer service

Communication skills

Call center experience

Microsoft Office

EMR experience

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Microsoft Office

Job description

Revo Health is seeking a Therapy Intake & Referral Specialist to coordinate patient onboarding, referrals, registrations, and scheduling with a focus on exceptional service. This remote-eligible, hybrid role supports timely access to care and collaboration among patients, providers, and internal teams.

The position requires Minnesota residency, full-time hours Monday-Friday between 7:00am-7:00pm. You will work with a team to ensure accurate demographics, insurance data, and effective