Remote Territory Field Service Manager

Revvity, Inc.; United States; Remote; USD 19,000 - 25,000; Full time

Job summary

Revvity, Inc. is seeking a Territory Service Manager to support remote operations in India. You will deliver on-site enhancements, maintenance, and support for customer applications and company products, as well as install configurations, upgrades, and instrumentation.

You will manage field service for assigned customers, ensure SLA targets, drive warranty and billable services, and provide data-driven insights to drive operational excellence while adhering to EHS guidelines.

Responsibilities

• To Maintain response time & downtime as per the SLA to assigned customers.
• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts.
• Deliver actionable data driven insights to explore new areas of operational excellence.
• Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
• Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories.
• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Execute preventive maintenance calls as scheduled.
• Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest specified.
• Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily.
• To ensure that quality standards are maintained while servicing the equipment.
• To maintain good communication at all relevant levels of customer organization.

Job description

Revvity, Inc. is seeking a Territory Service Manager to support remote operations in India. You will deliver on-site enhancements, maintenance, and support for customer applications and company products, as well as install configurations, upgrades, and instrumentation.

You will manage field service for assigned customers, ensure SLA targets, drive warranty and billable services, and provide data-driven insights to drive operational excellence while adhering to EHS guidelines.