Field Service Engineer - Lab Instruments

Revvity, Inc.; United States; On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Parental Benefits

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Job summary

Revvity is seeking a Customer Support Engineer to be based at a Raleigh, NC customer site, responsible for installing, servicing, and supporting Revvity and multivendor instruments.

The role requires hands-on maintenance, training customers on instrument operation, and communicating service options while partnering with sales to grow service contracts. Strong troubleshooting and travel are expected, with adherence to safety and quality standards.

Qualifications

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or STEM discipline or 2+ years military experience.
• Ability to travel by air, vehicle and/or other means of transportation as business requires.
• Demonstrated ability to troubleshoot, repair, and provide qualification services.

Responsibilities

• Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer site with best-in-class service.
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Deliver customer familiarization for instrument operation and maintenance.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades.
• Partner with our customers to understand their analytical workflow and applications.

Skills

Troubleshooting

Repair

Customer service

Communication

Education

Associate degree

Bachelor’s degree

Tools

Microsoft 365

Job description

Revvity is seeking a Customer Support Engineer to be based at a Raleigh, NC customer site, responsible for installing, servicing, and supporting Revvity and multivendor instruments.

The role requires hands-on maintenance, training customers on instrument operation, and communicating service options while partnering with sales to grow service contracts. Strong troubleshooting and travel are expected, with adherence to safety and quality standards.