Remote Area Service Manager: Lead & Optimize Service

Entrust Corporation; Texas; On-site; USD 94,000 - 139,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

Education reimbursement

Paid time off

Job summary

Entrust Corporation is seeking a Manager, Area Service to lead a team of field service engineers delivering on-site services for large customers in the LAC region. The role ensures high-quality delivery, effective resource allocation, and profitable service contracts, while liaising with supply chain, engineering and sales to meet commitments.

The position is based in the Dallas, TX area with up to 40% travel, remote flexibility varies by contract, and a strong focus on leadership, cost

Qualifications

• Must be based in the Dallas, TX area or willing to relocate to this area.
• Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)
• Minimum of 2 years’ experience managing or supervising people
• Minimum of 3 years’ experience managing customer relationships
• Minimum 3 years’ experience in Lean Manufacturing Environment
• Minimum 3 years’ experience using Lean Quality Tools including Value Stream Maps, 5 Why, Kaizen, PDCA, etc.
• Up to 40% domestic travel may be required

Responsibilities

• Direct Area Service Manage team responsible for installation, training and maintenance services to our direct customers
• Support the sales organization with product and service sales and drive customer satisfaction
• Drive efficiency and ongoing cost reduction into the service business in areas such as labor and parts management
• Responsible for managing Service contract relationships with the customer to ensure satisfaction and profitability
• Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set
• Negotiate service maintenance agreement for area customer accounts
• Resource balancing to help coordinate emergency maintenance as needed
• Manage appropriate escalation processes and facilitate follow-through as required
• Develop and maintain close working relationships with customers and capitalize on networking opportunities to promote the company and its services
• People Leadership & Management Direct, influence, and motivate the service design group
• Develop and manage consistent and effective tools and processes for the service design function
• Build strong and open cross-functional relationships with superiors, peers and team to coordinate resources
• Manage and motivate direct reports on all aspects of people and staff management including performance, attendance, capability and disciplinary issues
• Support and coach direct reports to ensure that issues and risks are escalated to allow adequate investigation and resolution and manage such situations to ensure business and individual credibility is kept intact
• Lead continuous improvement culture focused on customer delight

Skills

Leadership

Communication

Problem solving

Project management

Education

Associates degree in Electronics or equivalent

Tools

Microsoft Excel

Six Sigma

Job description

Entrust Corporation is seeking a Manager, Area Service to lead a team of field service engineers delivering on-site services for large customers in the LAC region. The role ensures high-quality delivery, effective resource allocation, and profitable service contracts, while liaising with supply chain, engineering and sales to meet commitments.

The position is based in the Dallas, TX area with up to 40% travel, remote flexibility varies by contract, and a strong focus on leadership, cost