Field Service Engineer - Lab Instrumentation

NCBioImpact; Raleigh (NC); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity is seeking a field service professional to install, maintain, validate, and repair instrumentation at customer sites, including multivendor systems, with a focus on delivering exceptional service. The role is based at the Raleigh, NC site and requires travel as needed.

Responsibilities include supporting sales, driving service contract growth, and maintaining accurate service data, with emphasis on safety, quality, and customer satisfaction.

Qualifications

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or STEM discipline or 2+ years military experience.
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Demonstrated ability to troubleshoot, repair, and provide qualification services
• Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation
• Based at the Raleigh, NC customer site

Responsibilities

• Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer site with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications
• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organizational awareness of other functional groups and product lines
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer
• Enhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

Skills

Communication skills

Troubleshooting

Driver's license

Travel willing

Education

Associate degree or military experience

Tools

Microsoft 365

Job description

Revvity is seeking a field service professional to install, maintain, validate, and repair instrumentation at customer sites, including multivendor systems, with a focus on delivering exceptional service. The role is based at the Raleigh, NC site and requires travel as needed.

Responsibilities include supporting sales, driving service contract growth, and maintaining accurate service data, with emphasis on safety, quality, and customer satisfaction.