Field Service Engineer – Lab Instrumentation

BioLegend, Inc.; Raleigh (NC); Sur place; USD 70 000 - 94 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Benefits

Stock Plan

Résumé du poste

Revvity is seeking a Field Service Engineer to install, maintain, validate and repair instrumentation at customer sites, including Revvity and multivendor systems. Based at the Raleigh, NC client site, you will perform scheduled and unscheduled maintenance, ensure warranty services, and train customers on instrument operation.

You will support the sales team by enabling service contracts, driving upgrades, and maintaining service data integrity while communicating clearly with customers and

Qualifications

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or STEM discipline or 2+ years military experience.

Responsabilités

• Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer site with best-in-class service.
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Deliver customer familiarization for instrument operation and maintenance.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades.
• Partner with our customers to understand their analytical workflow and applications.
• Support the local instrument sales representative(s) to help secure new instrument orders.
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts.
• Display exceptional written and verbal communication skills and actively interface with peers and customers.
• Develop organizational awareness of other functional groups and product lines.
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
• Contribute to account profitability through efficient execution and service delivery.
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer.
• Enhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process.
• Seek higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

Connaissances

Troubleshooting skills

Field service experience

Customer communication

Valid driver's license

Instrument maintenance

Travel willingness

Formation

Associate degree / 2+ years military

Outils

Microsoft 365

Description du poste

Revvity is seeking a Field Service Engineer to install, maintain, validate and repair instrumentation at customer sites, including Revvity and multivendor systems. Based at the Raleigh, NC client site, you will perform scheduled and unscheduled maintenance, ensure warranty services, and train customers on instrument operation.

You will support the sales team by enabling service contracts, driving upgrades, and maintaining service data integrity while communicating clearly with customers and