Remote Teleservices Specialist – Customer Care

Alphapointe; United States; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

PTO

Paid holidays

Flexible spending options

401(k)

Job summary

Alphapointe is seeking a Teleservices Representative to deliver excellent customer service via phone, email, or other channels. You will handle inbound and outbound calls, provide accurate information, resolve issues, and record responses for diverse clients including businesses, colleges, and institutions.

Remote-friendly work environment with a focus on accessibility and empathy. The role requires strong communication, problem-solving, and time management skills, with training on assistive

Qualifications

• High School diploma or GED required.
• Previous experience in Customer Service or Call Center preferred.
• Ability to use computer with Windows OS and CRM software.

Responsibilities

• Answer inbound calls and provide support; investigate and resolve issues.
• Conduct outbound calls; document outcomes and record data.
• Follow scripts to ensure consistency and quality service.
• Maintain a friendly, professional and empathetic attitude.
• Meet call center performance targets; participate in training.

Skills

Excellent communication

Time management

Problem-solving

Patience and empathy

Self-sufficient

Education

High School diploma or GED

Tools

CRM systems

Call center software

Microsoft Windows

Job description

Alphapointe is seeking a Teleservices Representative to deliver excellent customer service via phone, email, or other channels. You will handle inbound and outbound calls, provide accurate information, resolve issues, and record responses for diverse clients including businesses, colleges, and institutions.

Remote-friendly work environment with a focus on accessibility and empathy. The role requires strong communication, problem-solving, and time management skills, with training on assistive