Empathy-Driven Teleservices & Support Specialist

Alphapointe; New York (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

Paid time off

Paid holidays

Flexible spending account

401(k)

Job summary

Alphapointe is seeking a Teleservices Representative to deliver excellent customer service via phone, email, and other channels. You will handle inbound/outbound calls, resolve issues, and document responses for a diverse client base including businesses and educational institutions.

Responsibilities include following scripts, maintaining professionalism and empathy, and meeting performance targets while undergoing ongoing training and compliance requirements.

Qualifications

• High School diploma or GED required.
• Experience in Customer Service or Call Center setting preferred.
• Ability to use computer with Windows PC applications and basic troubleshooting.

Responsibilities

• Answer inbound calls and provide accurate, helpful information.

Skills

Excellent communication

Empathy

Problem solving

Time management

Multi-tasking

Assistive technology

Education

High School diploma or GED

Tools

CRM systems

Call center software

Windows PC applications

Job description

Alphapointe is seeking a Teleservices Representative to deliver excellent customer service via phone, email, and other channels. You will handle inbound/outbound calls, resolve issues, and document responses for a diverse client base including businesses and educational institutions.

Responsibilities include following scripts, maintaining professionalism and empathy, and meeting performance targets while undergoing ongoing training and compliance requirements.