Remote Telephonic Care Coach - Wellness Support Leader

CenterWell; Little Rock (AR); Remote; USD 54,000 - 73,000; Full time

Job summary

CenterWell is seeking a Telephonic Care Coach to partner with members to support their wellness. You will coordinate services, identify barriers to care, and monitor progress toward outcomes using assessments and conversations.

This full-time remote role requires 2+ years of related experience, proficiency with Outlook/Word/Excel/SharePoint/Teams, and strong communication. Travel to Humana offices may be required occasionally.

Qualifications

• Requires 2+ years of related experience.
• Proficiency with Microsoft Office programs: Outlook, Word, Excel, SharePoint, and Teams.
• Strong verbal and written communication and interpersonal skills.
• Passionate about contributing to an organization focused on improving consumer experiences.

Responsibilities

• Coordinate services and resources to support member wellness.
• Identify and resolve barriers to effective care.
• Monitor patient progress toward outcomes via assessments and conversations.
• Understand work area concepts, standards, regulations and operating standards.
• Make decisions about own priorities and follow directions.
• Work guided by precedent and documented procedures/regulations.

Skills

Experience required

MS Office

Electronic records

Communication skills

Care coordination

Microsoft Office Suite

Education

Bachelor's degree in health and human services

Tools

Microsoft Office Suite

Job description

CenterWell is seeking a Telephonic Care Coach to partner with members to support their wellness. You will coordinate services, identify barriers to care, and monitor progress toward outcomes using assessments and conversations.

This full-time remote role requires 2+ years of related experience, proficiency with Outlook/Word/Excel/SharePoint/Teams, and strong communication. Travel to Humana offices may be required occasionally.