Remote Care Coach - Wellness & Care Navigator

Humana Inc; Denver (CO); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana Inc is recruiting for a Telephonic Care Coach to work remotely, delivering patient-centered care coordination and wellness support. The role requires coordinating services, overcoming barriers, and tracking progress toward outcomes while adhering to standards.

Candidates should have 2+ years of related experience, strong communication and interpersonal skills, and familiarity with Microsoft Office. A health/human services degree is preferred.

Qualifications

• 2+ years of related experience.
• Proficiency with Microsoft Office programs: Outlook, Word, Excel, SharePoint and Teams.
• Ability to use a variety of electronic information applications/software programs.
• Exceptional verbal/written communication and interpersonal skills.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Support a member's optimal wellness by coordinating services and resources.
• Identify and resolve barriers to effective care.
• Monitor patient progress toward outcomes using assessments, data, and conversations.
• Follow professional standards, regulations and operating standards in daily work.
• Make decisions on work priorities and approach with guidance.

Skills

Experience

Communication

Interpersonal

Adaptability

Customer-focused

Education

Bachelor's degree in health and human services

Tools

Microsoft Office

Job description

Humana Inc is recruiting for a Telephonic Care Coach to work remotely, delivering patient-centered care coordination and wellness support. The role requires coordinating services, overcoming barriers, and tracking progress toward outcomes while adhering to standards.

Candidates should have 2+ years of related experience, strong communication and interpersonal skills, and familiarity with Microsoft Office. A health/human services degree is preferred.