Remote Telehealth Support Specialist

Conduent; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health benefits from day one

Paid time off after 180 days

Fully work from home

Job summary

Conduent is seeking a Healthcare Call Center Associate to work from home. You will handle telehealth-based calls and emails, assisting with insurance verifications, scheduling, billing questions, and technical support across multiple systems.

The role emphasizes empathy, strong communication, and problem-solving, with comprehensive training, day-one benefits, and opportunities for career growth. This is a fully remote position requiring weekend availability.

Qualifications

• Customer service experience is a plus but not required.
• Complete a 3-week virtual training class and 1 week of Nesting.
• Background check is required for this position.
• High school diploma, GED, or college degree required.
• Open flexibility: 24/7/365 hours.
• Must have a quiet home workspace and reliable internet connection.

Responsibilities

• Handle telehealth-based phone calls and email inquiries.
• Assist patients in scheduling virtual consultations with healthcare providers.
• Provide technical assistance for enrolling, scheduling, joining telehealth visits, and reviewing account information.
• Investigate patient reports of incorrect costs, refund requests, and insurance coverage and elevate cases to billing.
• Guide patients through self-service options to locate visit history, prescriptions, and medical records.
• Gather patient feedback on provider quality and self-service experience.

Skills

Empathy

Excellent communication

Problem solving

Multi-tasking

Customer service experience

Weekend availability

Education

High school diploma, GED, or college degree

Job description

Conduent is seeking a Healthcare Call Center Associate to work from home. You will handle telehealth-based calls and emails, assisting with insurance verifications, scheduling, billing questions, and technical support across multiple systems.

The role emphasizes empathy, strong communication, and problem-solving, with comprehensive training, day-one benefits, and opportunities for career growth. This is a fully remote position requiring weekend availability.