Remote Telecom Systems Engineer: VoIP & Network Solutions

Bi-State Development; St. Louis, Northern (MO, KY); Hybrid; USD 67,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Medical, prescription, dental, and vis

4 weeks PTO

10 paid holidays + floating birthday

401(k) retirement plan

Unum supplemental Benefits (various)

Wellness program with free screenings

EAP

PSLF eligibility

Gym discounts at multiple clubs

9 onsite gyms 24/7

Free MetroLink/MetroBus access

Discounted cell phone plans

Job summary

Bi-State Development’s Telecommunications Analyst II develops, maintains, and supports technology and telecommunications systems that enhance the company’s core operations. You’ll analyze communication needs, configure Cisco Call Manager and VoIP platforms, and coordinate with vendors to ensure reliable service.

You will troubleshoot, document, and report on system availability, performance, and usage while collaborating with business units and IT teams.

Qualifications

• Experience supporting Cisco Call Manager and enterprise VoIP platforms.
• Knowledge of SIP trunking and voice network integration (preferred).
• Experience with Cisco Jabber and Cisco Finesse applications.
• Familiarity with 66-block cross-connects and structured cabling systems.
• Experience integrating phone systems with door/gate badge access systems.

Responsibilities

• Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
• Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
• Maintains call center configurations including holiday schedules, IVR, call routing, DIDs, and extension moves/adds/changes.
• Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
• Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
• Produces confidential voice and data management reports, including system availability and usage metrics.
• Tests, evaluates, and recommends replacement communications equipment.
• Responds to user inquiries and service requests, documenting work through the ticketing system.
• Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

Skills

VoIP troubleshooting

Telecommunications analysis

Cross-functional collaboration

Independent work

Verbal and written communication

Vendor coordination

Education

Bachelor's Degree in Telecommunications or related field

Tools

Cisco Call Manager

Cisco Jabber

Cisco Finesse

SIP trunking

Door/gate access system integration

Job description

Bi-State Development’s Telecommunications Analyst II develops, maintains, and supports technology and telecommunications systems that enhance the company’s core operations. You’ll analyze communication needs, configure Cisco Call Manager and VoIP platforms, and coordinate with vendors to ensure reliable service.

You will troubleshoot, document, and report on system availability, performance, and usage while collaborating with business units and IT teams.