Senior VoIP & Unified Communications Engineer

V-Soft Consulting Group, Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits: medical, dental, vision; 401

Job summary

V-Soft Consulting is hiring a Senior Telecommunications Analyst in Chicago, IL. The role focuses on VoIP, UC platforms, and networked voice services, requiring strong troubleshooting and cross‑functional teamwork.

Responsibilities include handling complex tickets, supporting Cisco Voice deployments, and coordinating with stakeholders to ensure reliable communications infrastructure. A2+ level experience and relevant certifications are valued. Competitive benefits offered.

Qualifications

• Associate degree or higher in CS/IT/Telecom or related field or equivalent work experience.
• Bachelor's degree in CS/IT/Telecom or related field or equivalent work experience.

Responsibilities

• Provide advanced telecommunications analysis and support across VoIP and UC environments.
• Troubleshoot Cisco Voice issues and manage voice infrastructure components.
• Collaborate with engineers and vendors, manage tickets to resolution, and meet KPIs.
• Document processes, maintain accurate records, and contribute to team knowledge.

Skills

VoIP protocols

SIP/MGCP/SCCP

IVR platforms

Unified Communications

Ticketing tools

VMware/Hyper‑V

Cisco UC knowledge

Networking concepts

Communication skills

Analytical troubleshooting

Education

Associate degree

Bachelor's degree

Tools

Fresh Service

ServiceNow

Service Manager

VMware

Hyper-V

Job description

V-Soft Consulting is hiring a Senior Telecommunications Analyst in Chicago, IL. The role focuses on VoIP, UC platforms, and networked voice services, requiring strong troubleshooting and cross‑functional teamwork.

Responsibilities include handling complex tickets, supporting Cisco Voice deployments, and coordinating with stakeholders to ensure reliable communications infrastructure. A2+ level experience and relevant certifications are valued. Competitive benefits offered.