Telecommunications Analyst II

Bi--state-Development-Agenc; St. Louis (MO); Hybrid; USD 67,000 - 89,000; Full time

Job summary

Bi-State Development is seeking a Telecommunications Analyst II to develop, maintain, and support technology and telecommunications systems that enhance the company’s core operations. You will analyze needs across units and implement VoIP solutions, manage call centers, and ensure reliable communications infrastructure.

The role requires hands-on experience with Cisco Call Manager, SIP trunking, Cisco Jabber and Finesse, plus strong communication skills.

Qualifications

• Experience supporting Cisco Call Manager and enterprise VoIP platforms.
• Knowledge of SIP trunking and voice network integration (preferred).
• Experience integrating phone systems with door/gate badge access systems.

Responsibilities

• Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
• Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
• Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
• Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
• Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
• Produces confidential voice and data management reports, including system availability and usage metrics.
• Tests, evaluates, and recommends replacement communications equipment.
• Responds to user inquiries and service requests, documenting work through the ticketing system.
• Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

Skills

Cisco Call Manager

Enterprise VoIP platforms

SIP trunking

Cisco Jabber

Cisco Finesse

Structured cabling

Network troubleshooting

Phone system integration with badge/ID

Windows 10

Windows Server 2008-2019

Strong communication

Education

Bachelor's Degree in Telecommunications or related field

Equivalent experience considered

Tools

Cisco Jabber

Cisco Finesse

Windows 10

Windows Server 2008-2019

Job description

• Join a company committed to making a positive impact in the community
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

TheTelecommunications Analyst II is responsible for developing, maintaining, andsupporting technology and telecommunications systems that enhance theefficiency and effectiveness of Bi-State Development’s core businessoperations.

Job Responsibilities

• Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
• Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
• Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
• Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
• Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
• Produces confidential voice and data management reports, including system availability and usage metrics.
• Tests, evaluates, and recommends replacement communications equipment.
• Responds to user inquiries and service requests, documenting work through the ticketing system.
• Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

Knowledge, Skills, and Abilities

• Experience supporting Cisco Call Manager and enterprise VoIP platforms.
• Knowledge of SIP trunking and voice network integration (preferred).
• Experience with Cisco Jabber and Cisco Finesse applications.
• Familiarity with 66-block cross-connects and structured cabling systems.
• Experience integrating phone systems with door/gate badge access systems.
• Skilled in toning and tracing telecommunications cabling.
• Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
• Ability to troubleshoot traffic from external vendors through cube routers.
• Ability to configure and support voice gateways and related telecommunications equipment.
• Experience working with outside vendors to diagnose and resolve phone system issues.
• Ability to assess business communication needs and recommend appropriate technical solutions.
• Ability to manage inventory of communications equipment, supplies, and tools.
• Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008–2019).
• Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
• Excellent verbal and written communication skills with diverse audiences and technical skill levels.
• Ability to collaborate as part of cross-functional technical and professional teams.
• Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations.
• Primarily an office or remote setting with desk-based computer work.
• Frequent use of multiple monitors, network systems, and technical software.
• May require occasional visits to data centers, telecom sites, or equipment rooms.
• Possible exposure to noise, cooling systems, and confined spaces in server or network facilities.
• Work may include on-call duties or extended hours during network outages or emergencies.

Physical Abilities

• Ability to sit and work at a computer for long periods
• Manual dexterity to handle cables, routers, or other telecom equipment occasionally
• Good vision for reading network diagrams, data, and technical documents
• Clear hearing and speaking ability for phone-based troubleshooting and communication
• Ability to walk through facilities or perform site visits when required
• Occasional ability to lift and move light equipment (typically under 25–50 lbs.)
• Stamina to work extended hours during outages or emergency support situations

Compensation

66,940.00 - 89,250.00 (Annually)

Employment Type

Full Time

Location

Education

Bachelor's Degree Preferred
Telecommunications or related field; equivalent experience will be considered.

Experience

3 years
Minimum of (3) three years of telecom/infrastructure experience.

Certifications & Licenses

Cisco and related telecommunications certifications preferred.

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position.