Telecom Systems Analyst II – VoIP & Connectivity Expert

Bi--state-Development-Agenc

St. Louis (MO)

Hybrid

USD 67,000 - 89,000

Full time

10 days ago

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Job summary

Bi-State Development is seeking a Telecommunications Analyst II to develop, maintain, and support technology and telecommunications systems that enhance the company’s core operations. You will analyze needs across units and implement VoIP solutions, manage call centers, and ensure reliable communications infrastructure.

The role requires hands-on experience with Cisco Call Manager, SIP trunking, Cisco Jabber and Finesse, plus strong communication skills.

Qualifications

Experience supporting Cisco Call Manager and enterprise VoIP platforms.
Knowledge of SIP trunking and voice network integration (preferred).
Experience integrating phone systems with door/gate badge access systems.

Responsibilities

Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
Produces confidential voice and data management reports, including system availability and usage metrics.
Tests, evaluates, and recommends replacement communications equipment.
Responds to user inquiries and service requests, documenting work through the ticketing system.
Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.