Remote Technical Writer & Knowledge Manager - Secret Clearance

CONCEPT SOLUTIONS LLC; Virginia; Teletrabalho; USD 85 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, vision and life-ins.

401(k) plan with matching

Resumo da oferta

Concept Solutions, LLC seeks a detail-oriented Technical Writer & Knowledge Manager to support a DoW modernization program. You will develop and maintain runbooks, interface docs, and a sustainment baseline, while managing a knowledge base for on-call support and operations teams.

The role requires a Secret clearance and experience documenting government systems, with a focus on ensuring accurate, accessible information for effective service delivery.

Qualificações

• Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams.
• Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
• Active Secret security clearance.
• Experience documenting Government systems and supporting formal deliverable review processes.
• Must be eligible to obtain and maintain a security clearance for the DoW customer. An active Secret clearance or higher.

Responsabilidades

• Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the sustainment baseline deliverable.
• Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
• Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.

Conhecimentos

Technical Writing

Knowledge Management

Confluence

Jira

Security Clearance

Ferramentas

Confluence

Jira

Descrição da oferta de emprego

Concept Solutions, LLC seeks a detail-oriented Technical Writer & Knowledge Manager to support a DoW modernization program. You will develop and maintain runbooks, interface docs, and a sustainment baseline, while managing a knowledge base for on-call support and operations teams.

The role requires a Secret clearance and experience documenting government systems, with a focus on ensuring accurate, accessible information for effective service delivery.