Technical Writer & Knowledge Manager

CONCEPT SOLUTIONS LLC; Virginia; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision and life-ins.

401(k) plan with matching

Job summary

Concept Solutions, LLC seeks a detail-oriented Technical Writer & Knowledge Manager to support a DoW modernization program. You will develop and maintain runbooks, interface docs, and a sustainment baseline, while managing a knowledge base for on-call support and operations teams.

The role requires a Secret clearance and experience documenting government systems, with a focus on ensuring accurate, accessible information for effective service delivery.

Qualifications

• Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams.
• Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
• Active Secret security clearance.
• Experience documenting Government systems and supporting formal deliverable review processes.
• Must be eligible to obtain and maintain a security clearance for the DoW customer. An active Secret clearance or higher.

Responsibilities

• Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the sustainment baseline deliverable.
• Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
• Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.

Skills

Technical Writing

Knowledge Management

Confluence

Jira

Security Clearance

Tools

Confluence

Jira

Job description

Description Concept Solutions, LLC (CS) is seeking a detail-oriented Technical Writer & Knowledge Manager to support a mission-critical application modernization program for a Department of War (DoW) customer.

This initiative will streamline access across a portfolio of production applications by introducing a unified sign-on experience, a common work surface, and a standardized approach to integrating applications into a shared platform—all while maintaining the reliability and continuity of existing systems.

In this role, you will help ensure that essential technical knowledge is accurately documented, organized, and accessible to the teams responsible for application operations and sustainment. You will work closely with technical and support teams to maintain documentation that supports operational consistency, knowledge sharing, and effective service delivery.

Technical Documentation & Knowledge Management

• Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable.
• Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
• Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.

Qualifications

• Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams.
• Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
• Active Secret security clearance.
• Experience documenting Government systems and supporting formal deliverable review processes.
• Must be eligible to obtain and maintain a security clearance for the DoW customer. An active Secret clearance or higher.

Location and Schedule

• Location: Remote
• Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. The program operates in two-week sprints, with a customer demonstration each sprint.
• Travel: 0–10%, within the Washington, DC metropolitan area.

Company Information

• Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.
• For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.
• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs.
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies.
• We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.