Remote Technical Writer — IT & Claims Documentation

Signature Performance; Boise (ID); Remote; USD 87,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short‑ & Long‑Term Disable

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Employer Match

Job summary

Signature Performance is seeking a ClaimsXM Technical Writer for a remote, nationwide position. You will gather, analyze, and translate complex information into user‑friendly documentation, serving as a bridge between SMEs and front‑end users.

You will craft, edit, format, and maintain IT governance materials, including policies and SOPs, and you’ll test content for comprehension while coordinating updates on an annual basis. Strong MS Office and documentation software skills are required.

Qualifications

• 3–5 years technical writing and training experience in a fast-paced IT organization.

Responsibilities

• Research and Analysis – Gather accurate technical information from operational users, technical staff, and clients.
• Review details from sources to determine what to include in materials.
• Writing, Editing, Formatting – Design information using diagrams, charts, etc. for varied audiences.
• Create, write, format, and maintain IT governance documentation including policies and SOPs.
• Test & Redesign – review content for consistency, accuracy, and grammar; test with subjects for understanding.
• Maintain yearly review and updates on all IT governance docs.
• Excellent verbal and written communication for conveying complex ideas simply.
• Public speaking, formal presentation, and training skills.
• Other duties may be assigned.

Skills

Technical Writing

Training Experience

Analytical Mindset

Time Management

Audience Adaptation

Public Speaking

Education

Bachelor's degree in communication/English/IT

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

JIRA

Confluence

Trizetto Products

Job description

Signature Performance is seeking a ClaimsXM Technical Writer for a remote, nationwide position. You will gather, analyze, and translate complex information into user‑friendly documentation, serving as a bridge between SMEs and front‑end users.

You will craft, edit, format, and maintain IT governance materials, including policies and SOPs, and you’ll test content for comprehension while coordinating updates on an annual basis. Strong MS Office and documentation software skills are required.