Remote Technical Support Supervisor – Commercial HVAC

Daikin Applied; Minnesota; Remote; USD 90,000 - 153,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K match

Paid time off

Sick time

Tuition Reimbursement

Job summary

Daikin Applied, a leader in commercial HVAC, is seeking a Technical Support Supervisor to lead a team of HVAC Technical Service Advisors and ensure timely, high-quality support. This remote role in Plymouth, MN emphasizes developing resources to reduce response time and maintaining strong cross-unit communication.

You will oversee service delivery, drive staff capability, and handle complex troubleshooting as needed in a fast-paced environment. Competitive benefits offered.

Qualifications

• Associates degree or higher in HVAC or mechanical engineering-related discipline.
• 6+ years of commercial HVAC experience.
• Knowledge of commercial HVAC and refrigeration systems.
• Proficiency in Outlook, Word, PowerPoint and Excel.
• Strong relationship management and interpersonal skills.

Responsibilities

• Provides product or service information to customers and ensures best possible service.
• Maintains effective lines of communication between all dimensions of the company.
• Maintains a competent, motivated, and well-trained staff to carry out departmental duties.
• Provides technical support and product information to customers and employees.
• Develops technical resources to minimize internal response time.
• Performs other related duties as assigned or requested.

Skills

Relationship management

Interpersonal skills

Leadership experience

Education

Associate degree or higher in HVAC or related field

Bachelor's Degree

Tools

MS Office Suite

Salesforce CRM

Job description

Daikin Applied, a leader in commercial HVAC, is seeking a Technical Support Supervisor to lead a team of HVAC Technical Service Advisors and ensure timely, high-quality support. This remote role in Plymouth, MN emphasizes developing resources to reduce response time and maintaining strong cross-unit communication.

You will oversee service delivery, drive staff capability, and handle complex troubleshooting as needed in a fast-paced environment. Competitive benefits offered.