Remote Technical Support Supervisor – Commercial HVAC

Daikin Applied Americas Inc; Iowa (LA); Remote; USD 90,000 - 153,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401K match

Paid time off and holidays

Sick time per policy

Tuition reimbursement after 6 months

Job summary

Daikin Applied, a global leader in HVAC solutions, is seeking a Technical Support Supervisor for Commercial HVAC. The role oversees HVAC Technical Service Advisors, ensures resources and training, and maintains cross-team communication to deliver timely support. Remote work from Plymouth, MN option is available within the U.S.

market. You will guide complex troubleshooting when needed, build technical resources, and help shape a scalable service organization focused on growth and service

Qualifications

• Associates degree or higher in HVAC or mechanical engineering (preferred).
• 6+ years of commercial HVAC experience.
• Knowledge of commercial HVAC and refrigeration systems.
• Proficiency in MS Office Suite (Outlook, Word, PowerPoint and Excel).
• Outstanding relationship management and interpersonal skills.

Responsibilities

• Provide product or service information to customers and ensure the best possible service.
• Maintain effective communications between all dimensions of the company.
• Maintain a competent, motivated, and well-trained staff to carry out duties.
• Provide technical support and product information to customers and employees via referrals/other calls.
• Develop technical resources to minimize internal response time.
• Perform other related duties as assigned.

Skills

Commercial HVAC experience

HVAC knowledge

Leadership experience

Interpersonal skills

Education

Associates degree or higher in HVAC or mechanical engineering

Bachelor's Degree

Tools

MS Office Suite (Outlook, Word, PowerPoint, Excel)

Job description

Daikin Applied, a global leader in HVAC solutions, is seeking a Technical Support Supervisor for Commercial HVAC. The role oversees HVAC Technical Service Advisors, ensures resources and training, and maintains cross-team communication to deliver timely support. Remote work from Plymouth, MN option is available within the U.S.

market. You will guide complex troubleshooting when needed, build technical resources, and help shape a scalable service organization focused on growth and service