Remote Technical Support Specialist - Spanish (EST/CST)

V-Soft Consulting Group, Inc.; Louisville (KY); Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Full benefits (Medical, Dental, Vision

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group, Inc. is hiring a Technical Support specialist to assist customers during inventories and answer questions about equipment operation. This remote role requires HS Diploma and some IT exposure, with a focus on Windows environments and strong communication skills.

Eligible employees receive full benefits including medical, dental, vision, a 401(k) plan, and competitive compensation. EST/CST hours apply; nationwide remote work is supported.

Qualifications

• HS Diploma and College background required.
• Light IT background preferred.
• Prior customer service experiences a must.
• Excellent communications skills.
• Computer literate; exposure to Windows environment.

Responsibilities

• Escalates complex questions to senior representatives.
• Provide excellent customer service to callers and clients.
• Assist customers with setup and operation of equipment for inventories.
• Coordinate internal activities to ensure timely processing of orders.
• Enter client information/requests into the department database documenting interactions.
• Support callers by directing to appropriate resources.

Skills

Inventory support

Customer service

Windows support

Multi-monitor setup

Data entry

Phone routing

Technical setup

Education

HS Diploma

College background

Tools

Windows 10

Job description

V-Soft Consulting Group, Inc. is hiring a Technical Support specialist to assist customers during inventories and answer questions about equipment operation. This remote role requires HS Diploma and some IT exposure, with a focus on Windows environments and strong communication skills.

Eligible employees receive full benefits including medical, dental, vision, a 401(k) plan, and competitive compensation. EST/CST hours apply; nationwide remote work is supported.