Remote Technical Support Specialist (CST Hours)

TCWGlobal; Texas; Remote; USD 32,000 - 39,000; Full time

Job summary

TCWGlobal is hiring a Technical Customer Support Specialist for a remote position operating on CST hours. The role offers $23–$28 per hour with weekly pay and medical benefits, for an initial 6-month term with strong extension potential.

The successful candidate will handle high-volume live chat and email inquiries, troubleshoot basic to moderate technical issues, and maintain organized support tickets. Excellent communication and problem-solving are essential.

Qualifications

• 1–5 years of experience in technical support or help desk in a customer-facing role.
• Excellent written and verbal communication with clear, professional emails and chats.
• Strong customer service mindset with ability to troubleshoot and resolve issues.
• Ability to ask the right questions, gather information, and guide conversations to resolution.
• Experience with high-volume live chat support and ticketing systems.

Responsibilities

• Respond to a high volume of customer inquiries primarily through live chat, with additional support provided through email and occasional phone interactions.
• Provide professional, clear, and timely responses to customer questions, ensuring excellent grammar, written communication, and customer service throughout each interaction.
• Ask thoughtful questions to understand customer concerns, gather relevant information, and identify the appropriate next steps for resolving issues.
• Troubleshoot basic to moderately complex technical issues related to the company’s products and technology platforms.
• Manage customer support tickets from initial contact through resolution, ensuring accurate documentation, appropriate follow-up, and timely responses.
• Navigate ticketing systems and maintain organized case queues while prioritizing requests based on urgency and customer needs.
• Recognize when an issue requires additional technical assistance and elevate cases to the appropriate internal teams.
• Communicate technical information in a way that is easy for customers to understand, regardless of their technical background.
• Maintain a strong understanding of company products and support procedures through training and ongoing learning.
• Collaborate with team members and management to ensure consistent customer support and a positive customer experience.
• Meet established performance expectations, including response times, ticket management, productivity, and customer satisfaction metrics.

Skills

Technical support

Excellent communication

Customer service

Problem-solving

Remote work

Tools

Zendesk/Jira

Job description

TCWGlobal is hiring a Technical Customer Support Specialist for a remote position operating on CST hours. The role offers $23–$28 per hour with weekly pay and medical benefits, for an initial 6-month term with strong extension potential.

The successful candidate will handle high-volume live chat and email inquiries, troubleshoot basic to moderate technical issues, and maintain organized support tickets. Excellent communication and problem-solving are essential.