Remote Technical Support Specialist – Retail & Field Techs

Insight Global; Deerfield (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

Insight Global is seeking a skilled technical support professional to provide remote troubleshooting for field technicians and to assist store personnel after technician visits. The role involves guiding diagnoses and escalating complex issues beyond Level 1 support.

Experience in retail field service and hardware upgrades is preferred, with strong networking and cabling troubleshooting skills to resolve store-level problems efficiently.

Qualifications

• Retail field service experience preferred.
• Hands-on hardware upgrade experience in retail environments.
• Network and cabling troubleshooting experience; technical support background.

Responsibilities

• Provide remote troubleshooting support to field technicians; act as escalation point beyond Level 1 support.
• Assist store personnel when issues arise after technicians leave.
• Guide troubleshooting through diagnostic questioning.

Skills

Retail field service experience

Hardware upgrade experience

Network troubleshooting

Cable troubleshooting

Technical support background

Job description

Insight Global is seeking a skilled technical support professional to provide remote troubleshooting for field technicians and to assist store personnel after technician visits. The role involves guiding diagnoses and escalating complex issues beyond Level 1 support.

Experience in retail field service and hardware upgrades is preferred, with strong networking and cabling troubleshooting skills to resolve store-level problems efficiently.