Desktop Support Technician

Yochana; South Burlington (VT); On-site; USD 50,000 - 70,000; Part time

Job summary

A leading IT Services company in Vermont is looking for a Field Support Services Technician. The ideal candidate will have solid experience in PC hardware/software support, excellent customer service skills, and the ability to troubleshoot various retail devices. This contract role requires a valid driving license and the willingness to travel to customer locations.

Qualifications

• 3+ years of experience in PC Hardware and Software configuration support.
• 1+ year experience in Retail Field Support Operations Hardware Support.
• Experience with various Retail equipment and devices.

Responsibilities

• Install, troubleshoot, and assist team members with devices in retail store environments.
• Travel to various customer stores/location to meet ticket requirements.

Skills

PC Hardware and Software configuration support

Troubleshooting experience

Excellent customer service orientation

Analytical thinking

Problem-Solving ability

Education

Certifications A+, CCNA, Microsoft MCP, MCSE, MCTS

Tools

ServiceNow

MS Office O365

Windows OS

Job description

Role

Field Support Services – Technician

Location

South Burlington

Job Description

• 3+ Years of experience in PC Hardware and Software configuration support
• 1+ Years experience in Retails Field Support Operations Hardware Support
• Troubleshooting experience with various PCs, Network Devices and Retail Stores equipment/devices located in Retail Stores, Offices, Distribution Centers and Data Centers
• Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
• Excellent customer service orientation and verbal communication skills
• Analytical thinking and Problem-Solving ability
• Any Retail Store Experience is and added Preferred advantage
• Certifications
• A+
• CCNA (preferred)
• Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)
• Tools
• ServiceNow
• MS Office O365
• Various Retails Application and Tools
• Windows OS
• iPad, Tablets, Smart Phone
• Willing to travel to various customer stores/location to meet ticket requirement
• Valid Driving License with Good Driving History (No ‘DUI’ Record)
• Experience with various Retails equipment, Devices, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Ability to install and troubleshoot a wide range of Devices applications
• Analytical thinking and problem-solving ability

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Administrative

Industries

IT Services and IT Consulting, Computer Hardware Manufacturing, and Computers and Electronics Manufacturing