Technical Support Specialist

Insight Global; Deerfield (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

Insight Global is seeking a skilled technical support professional to provide remote troubleshooting for field technicians and to assist store personnel after technician visits. The role involves guiding diagnoses and escalating complex issues beyond Level 1 support.

Experience in retail field service and hardware upgrades is preferred, with strong networking and cabling troubleshooting skills to resolve store-level problems efficiently.

Qualifications

• Retail field service experience preferred.
• Hands-on hardware upgrade experience in retail environments.
• Network and cabling troubleshooting experience; technical support background.

Responsibilities

• Provide remote troubleshooting support to field technicians; act as escalation point beyond Level 1 support.
• Assist store personnel when issues arise after technicians leave.
• Guide troubleshooting through diagnostic questioning.

Skills

Retail field service experience

Hardware upgrade experience

Network troubleshooting

Cable troubleshooting

Technical support background

Job description

Job Description

• Provide remote troubleshooting support to field technicians - Act as escalation point beyond Level 1 support
• Assist store personnel when issues arise after technicians leave
• Guide troubleshooting through diagnostic questioning

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements

Retail field service technician experience preferred

• Hardware upgrade experience in retail environments
• Network and cabling troubleshooting experience Technical support background with understanding of field operations