Technical Support Specialist

Isupark; Ames (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Isupark in Ames, Iowa is seeking a Technical Support Specialist to assist both internal staff and clients with IT support needs. The ideal candidate will have 2+ years of experience troubleshooting technical issues and providing exceptional customer service through various channels.

This role involves responding to service issues, handling phone support for IT-related queries, and acting as the front-line for technical support. The position offers an opportunity to make a significant impact by aiding staff and clients effectively.

Qualifications

• 2+ years of handling a wide range of IT tasks.
• Experience providing IT assistance to staff and customers.
• Proficient in troubleshooting hardware and software.

Responsibilities

• Responding to service issues.
• Acting as the front-line for technical support issues.
• Taking support phone calls on various IT issues.

Skills

Technical troubleshooting

Customer service

Virus/malware removal

PC setups

Patience

Job description

Global Reach is looking for an individual who has IT experience and will attend to the support needs of both internal staff and clients. The perfect candidate should be comfortable troubleshooting technical issues in order to resolve them in a timely and professional manner.

The Technical Support Specialist should be driven to provide exceptional customer service and should have experience interacting with customers, providing support over the phone, in person, or even through on-site customer visits. This role will also serve to provide backup assistance to our in-house support staff when the need arises.

In this role, the IT Support Specialist will be responsible for:

• Responding to service issues
• Acting as the front-line for technical support issues
• Taking support phone calls on a variety of issues including email, desktop support, application issues.

Requirements

• 2+ years of handling a wide range of IT tasks.
• Provide IT assistance to staff and customers (hardware and software troubleshooting).
• Virus/malware removal, PC Setups.
• Patching and updating applications and Windows.
• Patience and experience in customer service.