Remote Technical Support Specialist, Life Sciences

BioFire Defense, LLC; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

BioFire Defense, LLC is seeking a Technical Support Specialist to join the Customer Technical Support team within CSO. You will investigate and resolve technical issues for BFDF customers, provide remote support, and collaborate across departments to ensure prompt, accurate assistance.

10% travel is required, and a Bachelor's degree in a life science is required. You will grow product knowledge, participate in audits, and develop training programs for customers and staff.

Qualifications

• Bachelor's Degree in a life science or equivalent discipline.
• Strong background in Molecular Biology, Microbiology, & Infectious Disease testing.
• 0-5 years of customer-facing experience (required).

Responsibilities

• Respond promptly and accurately to technical-related customer calls or emails.
• Investigate and resolve customer issues with BFDF instruments and workflows.
• Track post-market surveillance and coordinate with Quality departments.
• Generate KPI reports to meet department goals and comply with QA processes.
• Manage product returns through the RMA process and coordinate with customers.
• Provide remote support and training on installed equipment.
• Collaborate with Sales and Distribution to drive product demonstrations.
• Travel up to 10% to interface with customers and attend tradeshows.

Skills

Customer facing

Interpersonal communication

Problem solving

Time management

Presentation skills

DoD familiarity

Education

Bachelor's degree in life sciences

Tools

Microsoft Office

Job description

BioFire Defense, LLC is seeking a Technical Support Specialist to join the Customer Technical Support team within CSO. You will investigate and resolve technical issues for BFDF customers, provide remote support, and collaborate across departments to ensure prompt, accurate assistance.

10% travel is required, and a Bachelor's degree in a life science is required. You will grow product knowledge, participate in audits, and develop training programs for customers and staff.