Remote Medical Device Technical Support Specialist

Becton Dickinson; Irvine (CA); Remote; USD 73,000 - 117,000; Full time

Job summary

Becton Dickinson in Irvine, CA seeks an experienced healthcare technical support specialist to assess complex medical device malfunctions, diagnose issues with clinical knowledge, and guide customers through product interfacing platforms and setup.

Role requires 3+ years in clinical/healthcare environments, strong MS Office skills, and ability to travel for trainings. Remote work within PST/MST time zones is required.

Qualifications

• High school degree required.
• Minimum 3 years in a clinical or healthcare environment.
• Experience with medical devices preferred.

Responsibilities

• Assess complex product malfunctions in critical care settings.
• Diagnose and intake issues using clinical knowledge and product expertise.
• Document call intake information in JDE ERP accurately.
• Collaborate with R&D, Operations, Service and Quality to resolve issues.

Skills

MS Office

Clinical experience

Communication

Problem solving

Medical devices

Education

High school degree

Healthcare education (associate/bachelor)

Tools

JDE ERP

EMR systems

Job description

Becton Dickinson in Irvine, CA seeks an experienced healthcare technical support specialist to assess complex medical device malfunctions, diagnose issues with clinical knowledge, and guide customers through product interfacing platforms and setup.

Role requires 3+ years in clinical/healthcare environments, strong MS Office skills, and ability to travel for trainings. Remote work within PST/MST time zones is required.