Diagnostic Field Applications Specialist

BioFire Diagnostics; Kansas City (MO); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and disability insurance

401(k) retirement plan

Adoption assistance

Wellness programs

Employee Assistance Program

Commuter benefits

Discount programs

Parental leaves

Job summary

bioMérieux is seeking a field-based Training and Application Specialist to provide technical training, implementation support, troubleshooting, and consultative services for diagnostic solutions. You will collaborate with internal teams, travel to customer sites, and help optimize workflows while documenting activities in CRM and quality systems.

The role requires a Bachelor's degree in a life sciences field and 2+ years of related experience, with strong communication skills and a

Qualifications

• Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or scientific field.
• 2+ years of professional experience in clinical laboratory operations, training, implementation, or diagnostic product support.

Responsibilities

• Deliver customer training, implementation support, and application consultation for assigned diagnostic product lines.
• Provide technical troubleshooting and issue resolution for routine to moderately complex customer inquiries.
• Support instrument installations, validations, go-live activities, and workflow optimization at customer sites and remotely.
• Develop and maintain productive customer relationships through responsive support and effective communication.
• Accurately document customer interactions, activities, and resolutions within designated CRM and quality systems.
• Collaborate with Sales, Service, Technical Support, and other internal stakeholders to address customer needs.
• Manage assigned territory activities, schedules, and travel within operating guidelines and budget.
• Support customer retention, utilization, and revenue growth through effective application support and education.
• Meet established performance metrics related to customer satisfaction, responsiveness, utilization, and operational effectiveness.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Critical thinking

Adaptability

Time management

Communication

Problem-solving

Digital literacy

Multitasking

Cross-functional collaboration

Written and oral communication

Education

Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or scientific field

Tools

MS Office (Outlook, Word, Excel, Teams)

Job description

bioMérieux is seeking a field-based Training and Application Specialist to provide technical training, implementation support, troubleshooting, and consultative services for diagnostic solutions. You will collaborate with internal teams, travel to customer sites, and help optimize workflows while documenting activities in CRM and quality systems.

The role requires a Bachelor's degree in a life sciences field and 2+ years of related experience, with strong communication skills and a