Senior Technical Support Engineer – Life Sciences (Remote)

Bio-Rad Laboratories; California (MO); On-site; USD 78,000 - 133,000; Full time

Job summary

Bio-Rad Laboratories is seeking a Technical Support Specialist III to independently tackle complex, diverse-scope problems. You will triage escalated cases, design diagnostic experiments to isolate root causes, and mentor junior staff while developing training materials for new product launches.

You’ll lead best-practice development, troubleshoot tools, and coordinate with R&D and external regions. This role offers remote work across the U.S. and a generous compensation package.

Qualifications

• Bachelor's degree in Informatics, computer science or related technical discipline.
• 4+ years of work experience in a laboratory, clinical or manufacturing setting.
• Preferred experience with Unity software suite, SQL Server and TCP/IP connections.
• Experience with OKTA, Citrix, ASTM/HL7 and Mirth Connect is strongly preferred.
• Experience in information technology related to life science, biotech or medical/laboratory field is helpful.

Responsibilities

• Investigate complex product problems associated with QSD software.
• Coordinate software design requests with R&D.
• Monitors trends of QSD software complaints.
• Provides responses to technical supports and customers.
• Develops and executes training programs and provides training to lower level product support and Technical Support personnel.
• Leads development of best practices, develop troubleshooting tools, work instructions and serves as a technical resource for the team.
• Participates in third party manufacturer and selling regions communications.

Skills

Excellent communication

Customer service

Education

Bachelor's degree in Informatics, Computer Science or related technical discipline

Tools

Unity software suite

SQL Server

TCP/IP connections

OKTA

Citrix

ASTM/HL7

Mirth Connect

QC data management software

Job description

Bio-Rad Laboratories is seeking a Technical Support Specialist III to independently tackle complex, diverse-scope problems. You will triage escalated cases, design diagnostic experiments to isolate root causes, and mentor junior staff while developing training materials for new product launches.

You’ll lead best-practice development, troubleshoot tools, and coordinate with R&D and external regions. This role offers remote work across the U.S. and a generous compensation package.