Technical Support Specialist, Life Sciences Equipment

Kent Scientific Corporation; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA with employer match

Healthcare benefits package

Tuition reimbursement or assistance

PTO and paid holidays

Job summary

Kent Scientific Corporation is seeking a Technical Support Specialist to be the go-to problem solver for researchers using our instrumentation. You will own your caseload, troubleshoot issues via email, phone or video, and guide customers to resolution.

Reporting to the Technical Resources Manager, you’ll collaborate with Sales, Production, Customer Service and Marketing, deliver virtual trainings, contribute to technical content, track caseload metrics, and travel 10–15% for trade shows and HQ

Qualifications

• Bachelor's degree in life science, engineering, or related technical field, or equivalent professional experience.
• Hands-on technical experience in a lab or research setting.
• Experience in customer-facing or technical support work. Life sciences, medical device, or scientific equipment industry experience is a plus.
• You're curious about how things work and dig past the checklist to find the root cause of a problem.
• You manage your own time and workload well and can keep multiple open issues moving without reminders.
• You're comfortable across email, phone, and video channels.
• You learn quickly, take initiative, and are excited to keep growing your technical knowledge.

Responsibilities

• Provide specialized product support to researchers, distinct from general customer service.
• Troubleshoot and diagnose equipment issues over email, phone, and video calls, guiding customers to a resolution.
• Own your caseload from start to finish; follow up on open cases and monitor repairs.
• Partner with Sales, Production, Customer Service, and Marketing to confirm product details and order status.
• Conduct virtual training sessions on our core product line.

Skills

Hands-on tech

Customer support

Multichannel comm

Time management

Root cause analysis

Quick learner

Technical writing

Initiative

Education

Bachelor’s in life science/engineering

Job description

Kent Scientific Corporation is seeking a Technical Support Specialist to be the go-to problem solver for researchers using our instrumentation. You will own your caseload, troubleshoot issues via email, phone or video, and guide customers to resolution.

Reporting to the Technical Resources Manager, you’ll collaborate with Sales, Production, Customer Service and Marketing, deliver virtual trainings, contribute to technical content, track caseload metrics, and travel 10–15% for trade shows and HQ