Remote Technical Support Specialist II - ES 1.1x Upgrades

BD; Guin (AL); Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

BD is seeking a Technical Support Specialist 2 to support ES 1.1x upgrade efforts, troubleshoot complex issues, and coordinate with a cross-functional team. The role emphasizes customer service, data integrity in Salesforce, and timely case resolution from a remote/home office setup.

The position requires a bachelor’s degree or 3+ years of equivalent experience, strong SQL/SSIS knowledge, Windows Server and AD experience, and the ability to communicate technical solutions to non-technical

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Experience with SQL, SSIS, Windows Server and Active Directory.

Responsibilities

• Respond to complex technical issues and escalations in a timely manner.
• Document case notes with clear and accurate information in the ticketing system.
• Collaborate with cross-functional ES 1.1x upgrade team to coordinate support.

Skills

SQL

SSIS

Win Server

Active Directory

XML

Networking

Education

Bachelor’s degree in Computer Science or related field

Tools

IIS

DNS

DHCP

VMware

Job description

BD is seeking a Technical Support Specialist 2 to support ES 1.1x upgrade efforts, troubleshoot complex issues, and coordinate with a cross-functional team. The role emphasizes customer service, data integrity in Salesforce, and timely case resolution from a remote/home office setup.

The position requires a bachelor’s degree or 3+ years of equivalent experience, strong SQL/SSIS knowledge, Windows Server and AD experience, and the ability to communicate technical solutions to non-technical