Remote Software Support Specialist—Healthcare Tech

ResMed Inc

United States

Remote

USD 74,729,000 - 115,447,000

Full time

4 days ago

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Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k)

Employee Assistance Program (EAP)

Tuition assistance

Paid Time Off

Holidays

Job summary

Brightree is hiring a Customer Support Specialist to identify customer issues and provide consultative solutions for the Brightree application and related services. You will diagnose, troubleshoot, and resolve questions regarding configuration, product functionality, and non-standard problems, while documenting cases according to SOPs.

Ideal candidates have prior software support experience, strong troubleshooting skills, and the ability to work effectively in a remote environment.

Qualifications

Prior experience providing software support to external customers.
Technical aptitude and troubleshooting skills to tackle problems logically.
Proven ability to resolve issues in a timely manner.
Experience working in a remote workforce.
Fast learner, self-directed and motivated.
Proven ability to work in a fast-paced, collaborative environment with ownership of product areas.
Brightree software experience preferred.
Healthcare industry experience preferred.
Bachelor’s degree in finance, business, healthcare, technology, or a related field preferred; equivalent combination considered.
Proficient in Microsoft products (Outlook, Word, Excel); Salesforce is a plus

Responsibilities

Identify customer issues and provide consultative solutions.
Answer questions regarding Brightree and extended services via phone and electronic channels.
Diagnose and resolve questions on system configuration, product functionality.
Troubleshoot issues not covered by standard solutions.
Track and document inbound support requests with proper notation.
Work with customers to ensure solutions meet their needs.
Stay updated on current technology and product offerings.
Identify release issues and escalate as needed.
Document all cases according to SOPs.