Senior Product Support Specialist — Remote

Net Health

Pittsburgh (Allegheny County)

On-site

USD 27,028 - 33,778

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

Comprehensive benefits package

Casual dress code

Employee referral bonus

Career development opportunities

Job summary

Net Health is seeking a skilled client support expert to provide advanced assistance with our software applications. The role requires over 10 years of experience in technical support, diagnosing complex client issues and delivering strategic solutions.

Enjoy the flexibility to work from anywhere, unlimited PTO, and a comprehensive benefits package aimed at promoting employee wellness and career development.

Your contributions will help enhance our client satisfaction and support our commitment to diversity and inclusion.

Qualifications

10+ years of experience in client service or technical support role preferred.
Ability to diagnose and resolve complex client issues.
Strong understanding of enterprise software applications.

Responsibilities

Serve as an expert for complex client issues and lead troubleshooting efforts.
Engage in advanced client interactions and recommend strategic solutions.
Provide mentorship and technical guidance to junior team members.

Skills

Client service experience

Technical support

Problem-solving

Communication skills

Education

High School Diploma or equivalent GED

Tools

Microsoft Office

NetSuite

Salesforce

Oracle

SAP

MS Project

SmartSheet

Job description

Enjoy the flexibility to work from anywhere, unlimited PTO, and a comprehensive benefits package aimed at promoting employee wellness and career development.

Your contributions will help enhance our client satisfaction and support our commitment to diversity and inclusion.

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