Technical DMS Support Specialist — Client Care & Docs

Cox Automotive Inc.; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays

Employer-sponsored benefits

Job summary

Cox Automotive Inc. is seeking a Technical Customer Care Specialist I to support Dealertrack DMS customers with technical inquiries and document-related tasks. You will troubleshoot issues, analyze dealership documents, and configure data bindings using front end tools, delivering high-touch service.

You will engage with clients via phone and email, follow processes, and escalate as needed while maintaining professional client relationships and meeting deadlines.

Qualifications

• High School Diploma required.
• Generally, less than 2 years of related work experience.
• Customer and client focus experience.
• Ability to work effectively with individuals, groups, and external business units.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Technical capacity.
• Professionalism.
• Ability to grasp concepts quickly, take proactive ownership of tasks and processes and is a team player.
• Critical thinking, analytical, investigative thinking, and problem-solving skills.
• Service delivery.
• Meeting schedules and deadlines.
• Working knowledge of MS Outlook, Word and Excel.

Responsibilities

• Manage interactions with clients via phone, email, and other methods in the DMS call center.
• Respond to client inquiries and troubleshoot product issues.
• Analyze dealership transaction documents and create data bindings.
• Configure documents using front end design tools and data bindings.
• Document all work in the case system and manage escalation cases.
• Attend training and maintain professionalism with clients and colleagues.

Skills

Customer service

Critical thinking

Analytical ability

Data analysis

Team player

JavaScript

Attention to detail

Education

High School Diploma

Tools

DealerTrack DMS

JavaScript

Microsoft Outlook

Word

Excel

Job description

Cox Automotive Inc. is seeking a Technical Customer Care Specialist I to support Dealertrack DMS customers with technical inquiries and document-related tasks. You will troubleshoot issues, analyze dealership documents, and configure data bindings using front end tools, delivering high-touch service.

You will engage with clients via phone and email, follow processes, and escalate as needed while maintaining professional client relationships and meeting deadlines.