Remote Technical Support Specialist — Entry Level

ZippyApp - Recruitment Marketing; Fredericksburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work flexibility

Training and onboarding support

Flexible scheduling options

Career growth opportunities

Supportive team environment

Job summary

ZippyApp - Recruitment Marketing is seeking an Entry-Level Technical Support Specialist to assist customers and team members with basic technical issues. The role emphasizes problem-solving, clear communication, and a positive, professional support experience.

The position offers remote-friendly options, training, and onboarding to help you grow your technical skills while delivering reliable support across channels.

Qualifications

• High school diploma or equivalent preferred.
• Basic knowledge of computers, software, and basic troubleshooting.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Willingness to learn new software and technology.

Responsibilities

• Provide technical assistance and support to customers and team members.
• Troubleshoot basic hardware, software, connectivity, and account-related issues.
• Respond to support requests through email, chat, phone, or other approved channels.
• Identify technical problems and provide clear, step-by-step solutions.
• Document support requests, resolutions, and relevant information.
• Escalate complex technical issues to the appropriate team when necessary.
• Assist users with software, applications, system access, and basic configuration.
• Maintain a professional and helpful customer-service experience.
• Follow established technical support procedures and company policies.
• Stay informed about relevant systems, tools, and technology.

Skills

Communication skills

Problem solving

Attention to detail

Remote work

Learning new software

Basic tech knowledge

Independent work

Customer service

Reliable internet

Education

High school diploma or equivalent

Job description

ZippyApp - Recruitment Marketing is seeking an Entry-Level Technical Support Specialist to assist customers and team members with basic technical issues. The role emphasizes problem-solving, clear communication, and a positive, professional support experience.

The position offers remote-friendly options, training, and onboarding to help you grow your technical skills while delivering reliable support across channels.