Remote IT Support Associate - Part-Time, Paid Training

ZippyApp - Recruitment Marketing; San Jose (CA); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

100% Remote Work

Part-Time Schedule

Flexible scheduling options

Paid training and onboarding

Supportive remote work environment

Opportunities to develop IT skills

Professional development opportunities

Job summary

ZippyApp - Recruitment Marketing is seeking a dependable IT Support Specialist to provide remote technical assistance to users. This entry-level role emphasizes troubleshooting, customer service, and a willingness to learn.

Training and ongoing support will be provided to become proficient with our tools and processes. You will handle basic support via email, chat, and phone, document steps, and escalate complex issues.

Qualifications

• Entry-level candidates are encouraged to apply.
• Basic understanding of computers, operating systems, and common software.
• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Ability to explain technical information in simple, easy-to-understand language.
• Strong attention to detail and ability to follow procedures.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable workspace for remote work.
• IT certifications such as CompTIA A+ are a plus but not required.

Responsibilities

• Provide basic technical support to users through email, chat, phone, or other designated channels.
• Troubleshoot common hardware, software, connectivity, and account-access issues.
• Assist users with password resets, software setup, and basic system configuration.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to senior IT staff when necessary.
• Follow established security, privacy, and IT support procedures.
• Maintain professional and helpful communication with users.
• Stay organized while managing multiple support requests.

Skills

Basic computer knowledge

Problem solving

Communication skills

Explain tech clearly

Attention to detail

Independent remote work

Reliable internet

Job description

ZippyApp - Recruitment Marketing is seeking a dependable IT Support Specialist to provide remote technical assistance to users. This entry-level role emphasizes troubleshooting, customer service, and a willingness to learn.

Training and ongoing support will be provided to become proficient with our tools and processes. You will handle basic support via email, chat, and phone, document steps, and escalate complex issues.