Remote Tech Support Associate – Entry Level & Growth

MaziCTools; United States; Remote; USD 13,638 - 19,424; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

MaziCTools is hiring Technical Support Representatives for a fully remote role. You will assist customers with troubleshooting, resolving internet and email issues, and provide excellent customer service. Starting at $12/hour, this role offers extensive benefits, including health, dental, and paid time off.

We promote growth within the company and provide necessary training from day one. If you reside in select U.S. states and have the required tech setup, we encourage you to apply!

Qualifications

• Must have a USB headset and webcam.
• Internet speed of at least 2Mbps download and 1Mbps upload.
• Quiet and distraction-free workspace required.

Responsibilities

• Provide troubleshooting assistance for customers.
• Resolve issues like slow internet speeds and outages.
• Assist with email support and customer inquiries.

Skills

Troubleshooting assistance

Customer service

Technical skills

Typing skills (40 WPM)

Manual dexterity

Tools

Windows 10/11

MacOS

USB headset

Webcam

Ethernet connection

Job description

MaziCTools is hiring Technical Support Representatives for a fully remote role. You will assist customers with troubleshooting, resolving internet and email issues, and provide excellent customer service. Starting at $12/hour, this role offers extensive benefits, including health, dental, and paid time off.

We promote growth within the company and provide necessary training from day one. If you reside in select U.S. states and have the required tech setup, we encourage you to apply!