Remote Technical Support Specialist - DMS & Forms

CAI Cox Automotive Corp Svcs., LLC; Utah; Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health care insurance

401(k)

Paid time off

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to support the Dealertrack DMS, addressing client inquiries and resolving technical issues. You will use coding-like skills to fix and create new F&I forms for clients while ensuring service delivery standards.

The role requires quick learning, strong problem solving, and the ability to work independently or with a team. Remote options are available within the United States and hours align with Mountain Time, with potential weekend

Qualifications

• High School Diploma required.
• Less than 2 years related work experience.
• Strong customer and client focus.

Responsibilities

• Handle client inquiries via phone, email, and other methods for the DMS technical call center.
• Troubleshoot and resolve product issues; provide information to resolve client concerns.
• Document all work in a case system and follow up on requests promptly.
• Analyze dealership documents for transactions and related processes.
• Use front-end tools to design/add data bindings to documents and configure validations.

Skills

Customer focus

Team player

Problem solving

Data analysis

MS Outlook

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to support the Dealertrack DMS, addressing client inquiries and resolving technical issues. You will use coding-like skills to fix and create new F&I forms for clients while ensuring service delivery standards.

The role requires quick learning, strong problem solving, and the ability to work independently or with a team. Remote options are available within the United States and hours align with Mountain Time, with potential weekend