Remote Technical Support Specialist - DMS

Cox Automotive; United States; Remote; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to support the Dealertrack DMS platform from a remote location in the United States. You will assist clients, troubleshoot issues, and help design/modify F&I documents using JavaScript-like tools within the DMS environment.

The role emphasizes high-quality service delivery, detailed documentation, and collaboration with cross-functional teams.

Qualifications

• High School Diploma required.
• Generally, less than 2 years of related work experience.
• Customer and client focus experience.
• Ability to work effectively with individuals, groups, and external business units.
• Technical capacity and problem-solving skills.

Responsibilities

• Manage customer interactions via phone, email, and other channels for the DMS technical call center.
• Troubleshoot and resolve product issues related to DealerTrack DMS and F&I forms.
• Document all work in the case management system.
• Analyze dealership documents and data for funding, registrations, and related processes.
• Follow established processes and provide timely updates to clients.

Skills

Customer service

Problem solving

Communication

Attention to detail

JavaScript

Education

High School Diploma

Tools

DealerTrack DMS

JavaScript

MS Outlook

MS Word

MS Excel

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to support the Dealertrack DMS platform from a remote location in the United States. You will assist clients, troubleshoot issues, and help design/modify F&I documents using JavaScript-like tools within the DMS environment.

The role emphasizes high-quality service delivery, detailed documentation, and collaboration with cross-functional teams.