Remote Technical Support Specialist - DMS & F&I Forms

Cox Enterprises; United States; Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Bereavement leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to support Dealertrack DMS users from a remote-capable role. You will handle technical inquiries, troubleshoot issues, and create/formulate data bindings for F&I forms while upholding high-touch service standards.

The role emphasizes problem solving, customer interaction, and timely communication. Prior DMS experience is advantageous; strong MS Office skills are essential. Training and West Coast preference noted.

Qualifications

• High School Diploma required.
• Generally, less than 2 years of related work experience.
• Customer and client focus experience.
• Ability to work effectively with individuals, groups, and external business units.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Technical capacity.
• Professionalism.
• Ability to grasp concepts quickly, take proactive ownership of tasks and processes and is a team player.
• Critical thinking, analytical, investigative thinking, and problem-solving skills.
• Data analysis.
• Working knowledge of MS Outlook, Word and Excel.

Responsibilities

• Manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.
• Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS).
• Respond to client inquiries, troubleshoot and/or resolve product issues, and provide information to resolve client concerns.
• Analyze documents (carbon/PDF) for dealership transactions including funding, registration and titling, aftermarket providers and dealer processes.
• Use front end document design tools, code fields and data bindings to documents.
• Configure documents for validations and calculations using in-house tools.
• Follow up with client requests in a timely manner.
• Document all work in a case system.
• Manage escalation cases with professionalism and client focus.
• Make changes to client documents including alignment, calculations, disclosures and customization requests.

Skills

Customer focus

Analytical thinking

MS Office (Outlook, Word, Excel)

Technical capacity

JavaScript (knowledge)

Education

High School Diploma

Tools

DealerTrack DMS

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to support Dealertrack DMS users from a remote-capable role. You will handle technical inquiries, troubleshoot issues, and create/formulate data bindings for F&I forms while upholding high-touch service standards.

The role emphasizes problem solving, customer interaction, and timely communication. Prior DMS experience is advantageous; strong MS Office skills are essential. Training and West Coast preference noted.