Remote Technical Support Specialist – Dispatch Software

Motorola Solutions; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus plans

Medical, Dental, Vision benefits

401K with Company Match

Holidays

Paid Time Off

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution in Windows and Linux environments. You’ll troubleshoot hardware, software, and network issues, assist with device configuration, and create knowledge base articles to empower end users.

The role requires strong customer service, multi-tasking, and the ability to work independently or in a team, with on-call rotations and CIJS compliance considerations.

Qualifications

• Hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and communication skills.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve issues for the Flex CAD solution across hardware, software, OS, network, and apps.
• Configure, deploy, and maintain end-user devices including desktops, laptops, and mobile devices.
• Install, configure, and provide ongoing support for software applications.
• Assist with network diagnostics and basic connectivity issues.
• Create and maintain knowledge base documentation for common issues.
• Escalate complex issues to higher-level teams as needed.
• Ensure issues are fully resolved with thorough follow-up.
• Adhere to ITIL or other IT service management practices.

Skills

Windows OS

Linux OS

Troubleshooting

Customer service

Networking basics

Mobile device support

Communication

Independent & team work

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution in Windows and Linux environments. You’ll troubleshoot hardware, software, and network issues, assist with device configuration, and create knowledge base articles to empower end users.

The role requires strong customer service, multi-tasking, and the ability to work independently or in a team, with on-call rotations and CIJS compliance considerations.