Flex Tech Support Specialist - Windows/Linux, On-Call

Motorola Solutions; Huntsville (AL); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex Computer Aided Dispatch solution, covering Windows and Linux environments. You will troubleshoot hardware, software, and network issues while assisting with deployments and end-user support.

This role emphasizes customer service, problem solving, and teamwork. Candidates must be able to work independently, while remaining flexible for shift rotations and CJIS-compliant security

Qualifications

• 2+ years of experience in Technical Support.
• Proficient with Windows and/or Linux OS.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience using help desk ticketing systems.

Responsibilities

• Deliver first- and second-level technical support via multiple channels.
• Troubleshoot hardware, software, OS, network, and applications issues.
• Configure and maintain end-user devices and peripherals.
• Install and support software applications.
• Assist with basic network diagnostics and connectivity issues.
• Create and maintain knowledge base articles.
• Escalate complex issues as needed.
• Ensure issues are resolved with follow-up.
• Adhere to ITIL or similar ITSM practices.
• Maintain readiness for shift work and on-call rotations.

Skills

Windows OS

Linux OS

Networking basics

Troubleshooting

Customer service

Communication

Team collaboration

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex Computer Aided Dispatch solution, covering Windows and Linux environments. You will troubleshoot hardware, software, and network issues while assisting with deployments and end-user support.

This role emphasizes customer service, problem solving, and teamwork. Candidates must be able to work independently, while remaining flexible for shift rotations and CJIS-compliant security