Remote Technical Support Engineer for CAD Solutions

Motorola Solutions; Indianapolis (IN); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex Computer Aided Dispatch solution across Windows and Linux. You will troubleshoot hardware, software, networks, and devices, and help customers resolve issues via phone, email, chat, or in-person channels.

This role requires ITIL familiarity, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions.
• Escalate complex technical issues to higher-level support teams or subject matter experts as necessary.
• Ensure issues are fully resolved by following up with end-users.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows OS

Linux OS

Networking

Troubleshooting

Customer service

Communication

Remote support tools

PowerShell

Python

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

PowerShell

Python

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex Computer Aided Dispatch solution across Windows and Linux. You will troubleshoot hardware, software, networks, and devices, and help customers resolve issues via phone, email, chat, or in-person channels.

This role requires ITIL familiarity, strong communication, and the ability to manage multiple tasks in a fast-paced environment.