Technical Support Specialist - Dispatch & IT Solutions

Motorola Solutions; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & family leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution in Windows and Linux environments. You will handle diverse technical challenges, deliver high customer satisfaction, and support multiple MSI products as needed.

The role requires strong problem-solving skills, ITIL-aligned processes, and the ability to work in shifts/on-call. Target base salary ranges from $55,000 to $60,000 with US benefits.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver first- and second-level technical support via phone, email, chat, and in-person channels.
• Troubleshoot and resolve issues for the Flex CAD solution across hardware, software, OS, networks, and apps.
• Configure, deploy, and maintain end-user devices (desktops, laptops, mobile).
• Install, configure, and support various software applications.
• Assist with network diagnostics and connectivity issues.
• Create and maintain knowledge base documentation for common issues.
• Escalate complex issues to higher-level teams as needed.
• Ensure issues are resolved and followed up with end-users.

Skills

Windows OS

Linux OS

Networking

Mobile devices

Remote support

ITIL knowledge

Scripting (PowerShell, Python)

Education

High school diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution in Windows and Linux environments. You will handle diverse technical challenges, deliver high customer satisfaction, and support multiple MSI products as needed.

The role requires strong problem-solving skills, ITIL-aligned processes, and the ability to work in shifts/on-call. Target base salary ranges from $55,000 to $60,000 with US benefits.